It’s imperative to keep your clients informed of the status of their order, that's why automatically, emails and push notifications will be sent to your clients at each step of the order process:
- When the order is confirmed
- When the order is processed
- When the order is cancelled
These notifications cannot be disabled but it’s possible to edit their content to customize the messages and add your store branding touch !
Don't hesitate to add tokens that will allow you to address your clients directly.
Here is an example of email to give you some inspiration.
