Order management is a central point of your business. It’s largely at the time of managing your orders that you’ll have an impact on your clients’ satisfaction . It’s important that you understand the GoodBarber tools that will allow you to manage your orders. You can find them all  in the "Orders" menu of your back office. 

Order status

Your orders are classified under 3 tabs:

• Pending: groups all your orders in progress (new orders, those in preparation, those given to carriers)
• Closed : groups all your orders delivered to your clients.
• Cancelled : groups all your orders that have been cancelled (by you or your clients).

Automatically, all your incoming orders are classified in the Pending tab. It’s then up to you to modify their status from the Status column of your order dashboard 

• Pending: The order is validated and paid by the client
• Processed: The order is prepared and given to the carrier
• Delivered: The order is delivered to the client
• Cancelled: The client or you have cancelled the order

A good management of clients orders is essential for the success of a business. So take care of your process!

Acquisition channels

From the order dashboard you can also view the acquisition channels that have been used by your clients. From the order list directly, you’ll find the acquisition source of the last interaction with the client.
In the order details, you’ll find this information and the source of acquisition of the first contact with the client.
This information can be very useful to analyze your client. base and measure the results of your promotional campaigns.

A few tips to manage your orders

Order management requires precision, rigor and reliability. Whether you’re an entire team or just one person in charge of this task, here are a few tips to manage your orders in the best way possible and therefore the satisfaction of your clients:
Keep track of the number of orders to be shipped, to not to be overwhelmed
Process each order with professionalism, quickly but without rushing
Avoid as much as possible order delays (and their repercussions on the actual turnover)
Take care of your strategic clients